Shipping Policy

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Jump to the section you need. Related shop policies are linked at the end.

1. Where we deliver

We currently deliver to eligible addresses within the United Kingdom.

• Some delivery services may not be available to certain remote areas, islands or restricted locations.
• Available delivery options will be shown at checkout.
• We do not currently guarantee international delivery unless an international shipping option is specifically displayed at checkout.

2. Order processing

Orders are processed after payment has been successfully authorised and any required age-verification checks have been completed.

• Weekends and holidays

  Orders placed on weekends or UK public holidays may be processed on the next working day.

• Busy periods

  During particularly busy periods, promotional events or public holidays, dispatch may take slightly longer.

3. Delivery options and charges

Available delivery methods, estimated delivery times and shipping charges are displayed at checkout before payment is completed.

Delivery charges may vary depending on:

• the delivery address;
• the shipping service selected;
• the size or weight of the order; and
• any promotional delivery offer that may apply.

4. Estimated delivery times

Any delivery times shown on our website or at checkout are estimates and are not guaranteed unless specifically stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, industrial action or unusually high parcel volumes.

5. Order tracking

Where tracked delivery is available, tracking information will normally be provided after your order has been dispatched.

Please allow time for the carrier’s tracking system to update after receiving your dispatch notification.

7. Incorrect or incomplete delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

• Please contact us as soon as possible if you notice an error in your address.
• Once an order has been dispatched, we may not be able to change the delivery address.
• If a parcel is returned to us because the address supplied was incorrect, incomplete or inaccessible, additional delivery charges may apply before the order can be sent again.

8. Missed or failed deliveries

If nobody is available to receive your parcel, the delivery carrier may:

• attempt another delivery;
• leave the parcel in an authorised safe place where permitted;
• deliver it to a local collection point; or
• return it to us.

Please follow the tracking information supplied by the carrier.

9. Delayed orders

If your order has not arrived within the expected delivery period, please first check the tracking information provided.

If tracking has not updated for an unusual period or you believe your parcel may be delayed or lost, contact our customer support team so we can investigate with the delivery carrier.

10. Lost parcels

If a delivery carrier confirms that a parcel has been lost, please contact us so we can review the order and determine the appropriate replacement or refund in accordance with applicable consumer law and our Refund and Return Policies.

We may need to complete an investigation with the delivery carrier before resolving a lost-parcel claim.

11. Damaged parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, provide:

• your order number;
• photographs of the outer packaging;
• photographs of the damaged product; and
• a brief description of the issue.

This helps us investigate the problem and arrange the appropriate resolution.

12. Delivery responsibility

Responsibility for the goods passes in accordance with applicable UK consumer law.

We remain responsible for goods until they are delivered to you, or to another person or location that you have specifically authorised to receive them, subject to applicable law.

13. Returns and refunds

Shipping-related returns, faulty products and refund requests are handled in accordance with our separate Return Policy and Refund Policy.

Please review those policies before returning any product.

14. Contact us

If you have any questions about delivery or an existing order, please contact Vapeloxa Customer Support.

• Email

  support@vapeloxa.com — or use our Contact Us page (ticket or WhatsApp).

• Order number

  When contacting us about an existing order, please include your order number so we can assist you more quickly.

15. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, legal requirements or business practices.

The latest version will always be published on this page.

Related policies