United Kingdom · Adult support
Contact Us
Questions about an order, a kit, or which pods fit what you already own? Write to us — someone on the UK team will pick it up.
Email, WhatsApp, tickets and Instagram
Write to the team
Say what you need in plain English. If you have an order number, add it — it saves a lot of back and forth.
We answer during working hours. An order number helps us find you faster.
How quickly we reply
On a normal day we get back to you during working hours. When the inbox is busier than usual, it can take a little longer. We do not promise a fixed reply time, but every message is read and answered as soon as we can.
Quick tip. Send your order number and a short note about the issue. If you write outside working hours, we still see the message and reply when we are next online.
Brands we work with
These are the brands currently live in the shop. When we add one or switch one on, it shows up here too.
Not sure which kit or pod to go for? Tell us what you use now, or what you are after, and we will help you narrow it down.
Stock follows what is active in the shop. Open a brand page to browse, or ask us if you are stuck.
Need the shop story, the terms, or just the homepage? Open them below.